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Europcar rental desk

Europcar has become the first car rental brand in Spain to receive formal AENOR accreditation for its health and safety measures against COVID-19.

The certificate issued by AENOR (Asociación Española de Normalización y Certificación) is an external guarantee of the effectiveness of security measures – including individual protection, hygiene, social distance and employee training – applied by a company. It accredits that a company complies with the guidelines set by the Spanish ministry of health for COVID-19 prevention and hygiene.

AENOR audited Europcar’s disinfection and social distancing protocols in Spain, which form part of its worldwide safety program.

According to Europcar – which operates out of numerous Spanish airports, including Corvera Airport Murcia – these specific measures include the systematic disinfection of vehicles and counters between each rental, a “zero contact” policy (the disinfected keys are delivered in a sealed envelope), social distance measures at stations and the Click & Collect service, which provides a quick counter to avoid queues and unnecessary interactions with staff in the offices.

“The security of customers and employees has been the first priority for us during the last months,” explains Tobias Zisik, general manager of Europcar Mobility Group Spain. “This AENOR certificate is the proof of the effectiveness of our safety program to achieve this and to give our customers total peace of mind.”

Added AENOR CEO Rafael García Meiro, “Europcar shows that its commitment to serving society is at the top of its agenda, consistent with its position. Its solvent protocols, now certified, powerfully boost the confidence necessary for it to quickly recover its important contribution to society and the economy.”

Check out this YouTube video to view how Europcar implement their certified security measures.

International Measures Overseen by Bureau Veritas

Meanwhile, at an international level, Europcar Mobility Group and Bureau Veritas have signed a business partnership for the entire corporate network, “to ensure that the company’s facilities and vehicles comply with health authorities’ safety recommendations and follow best-in-class cleaning standards and protocols”. 

Considered a global leader in testing, inspection and certification services, Bureau Veritas will provide Europcar Mobility Group with support across its operations. 

“As we were actively preparing for the full restart of our activities,” said Olivier Baldassari, group countries & operations director and a member of Europcar Mobility Group’s management board, “anticipating the progressive lift of lockdowns and travel restrictions that the world is currently going through, we decided, as the European leader, to design and implement a highly demanding ‘Safety Program’. 

“This provides material evidence of our commitment that safety is our #1 priority for our employees and our customers. Thanks to this partnership with Bureau Veritas, we will ensure that we flawlessly deliver this promise, so that you can book and travel with us in full confidence.” 

Bureau Veritas CEO Didier Michaud-Daniel added, “We are proud to stand by Europcar Mobility Group in order to help them make a difference and demonstrate they are fully prepared to serve their clients in a healthy and safe environment. 

“By leveraging our 200 years’ expertise in conformity assessment and certification, Bureau Veritas is committed to support all sectors of the economy to cope with this ‘New Normal’. Our teams around the world are engaged to help our clients in addressing society’s new expectations in terms of health, hygiene and safety as well as transparency.”






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